Inside Sales/Customer Service
KEY POINTS:
YHM Customer Service Representatives are excited to help customers and the sales team in a professional office environment!
They are patient, empathetic and communicate well internally and externally.
They can put themselves in the customers’ shoes and will advocate on their behalf when required. Customer feedback and teamwork are key.
Problem solving and troubleshooting abilities are critical in this position.
The ability to communicate with our YHM sales team is critical.
Does this sound like you? If so, read on for more info...
Resposibilities include but are not limited to:
-Manage incoming calls
-Generate/follow up on sales leads as required
-Build relationships and trust with customers
-Provide accurate, valid and complete information by using the correct tools/methods
-Assist in quoting and marketing efforts as needed
-Handle customer complaints, provide solutions and follow up in appropriate time limits
-Process customer orders and file documents in accordance with company procedures
-Assist in shipping, invoicing and receiving (UPS /FED EX)
-Adhere to company procedures, guidelines and policies
-Manage office needs on a daily basis
-Elevate risks to the company as needed
-Work seamlessly with other departments and staff to improve efficiency and communication/coordination on behalf of the customers
Requirements:
-Proven customer support experience (3+ years preferred)
-Strong phone and listening skills
-Above average skills working with Microsoft Business Suite I.E. Word, Excel, PoerPoint and Outlook
-Knowledge of ERP systems is a plus
-Excellent communication and presentation skills
-Abily to multi-task, prioritize and manage time effectively
-High School doploma required, college or advanced degree preferred
